Guest Experience Leader - Elevate Every Stay

Travel + Leisure Co.; Myrtle Beach (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Job summary

Travel + Leisure Co. is looking for a Guest Services Supervisor in Myrtle Beach to lead daily guest service operations, ensure smooth check-ins/outs, and analyze reports for continuous improvement.

You’ll train and coach staff while maintaining inventory and coordinating schedules to meet guest and financial needs. The role emphasizes proactive problem solving, developing staff, and delivering exceptional hospitality across front and back-of-house teams, within a fast-paced vacation ownership

Qualifications

• Valid driver’s license.
• Ability to work under pressure.
• Basic leadership skills to coach staff.
• Excellent verbal and written communication.
• Working knowledge of PC software and property management systems.
• Ability to analyze reports.
• 1 year of supervisory/management experience.
• 1 year of hotel, timeshare or hospitality service experience.

Responsibilities

• Lead daily guest service shifts and front- and back-of-house operations.
• Provide proper check-in/check-out procedures and analyze reports.
• Ensure daily checklist duties are completed with follow-up.
• Maintain room inventory and coordinate scheduling.
• Provide hands-on training and coaching for staff.
• Support guest service standards that exceed expectations.

Skills

Leadership

Communication

Under pressure

Staff coaching

Customer service

Tools

Property management systems

Job description

Travel + Leisure Co. is looking for a Guest Services Supervisor in Myrtle Beach to lead daily guest service operations, ensure smooth check-ins/outs, and analyze reports for continuous improvement.

You’ll train and coach staff while maintaining inventory and coordinating schedules to meet guest and financial needs. The role emphasizes proactive problem solving, developing staff, and delivering exceptional hospitality across front and back-of-house teams, within a fast-paced vacation ownership