Guest Experience Supervisor - 24/7 Team Leader

Global Montello Group Corp; Braintree (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health & Wellness Insurance

401k with match

Tuition reimbursement

Job summary

Global Partners LP in Massachusetts is seeking a Guest Service Supervisor to lead store staff, greet guests, and support cashiering and store operations in line with company standards.

The role involves coaching team members, enforcing safety and quality policies, maintaining merchandising, and handling guest inquiries while working flexible hours including days, nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Must be available to work flexible hours including days, nights, weekends, and holidays.
• Must be at least 18 years of age.
• Ability to access all store areas (selling floor, stock area, register).
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (cooler, outside).
• Must have reliable transportation.

Responsibilities

• Supervise employees and ensure tasks by management are performed.
• Coach employees by giving constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies.
• Operate the POS and maintain proper cash levels.
• Ensure store housekeeping is completed.
• Support 24/7 guest service programs and processes.
• Manage cash processes including deposits, lottery, gift cards, and checks.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Skills

Supervision

Customer service

Coaching

Cash handling

POS operation

Organizational skills

Reliability

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP in Massachusetts is seeking a Guest Service Supervisor to lead store staff, greet guests, and support cashiering and store operations in line with company standards.

The role involves coaching team members, enforcing safety and quality policies, maintaining merchandising, and handling guest inquiries while working flexible hours including days, nights, weekends, and holidays.