Guest Experience Supervisor

Global Partners LP; Wells (ME); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee store staff, supervise daily tasks, and ensure guest satisfaction. You will coach employees, greet guests, and uphold safety, security, and quality standards while managing POS operations and cash handling.

The company emphasizes a long-term commitment to customers and communities, with a history dating back to 1933. This role supports the guest experience across store operations and needs reliable, flexible availability.

Qualifications

• Experience supervising store staff and coaching performance.
• Strong customer service and communication skills.
• High school diploma or equivalent.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed.
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes including deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Staff supervision

Customer service

Communication

Education

High school diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee store staff, supervise daily tasks, and ensure guest satisfaction. You will coach employees, greet guests, and uphold safety, security, and quality standards while managing POS operations and cash handling.

The company emphasizes a long-term commitment to customers and communities, with a history dating back to 1933. This role supports the guest experience across store operations and needs reliable, flexible availability.