Guest Experience Supervisor

Global Partners LP; Ashburnham (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401k with match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure efficient store operations, and deliver a high-quality guest experience. The role emphasizes coaching, cash handling, and adherence to safety and service standards.

The position requires flexibility, strong organizational skills, and the ability to work various shifts in a retail environment. Join a long-standing Fortune 500 company that values people and community impact.

Qualifications

• Experience supervising retail staff.
• Strong cash handling and POS operations.
• Excellent guest service skills.

Responsibilities

• Supervise employees to ensure they meet management directives.
• Coach staff by providing constructive feedback.
• Greet guests and create an enjoyable shopping experience.
• Follow safety, security, quality, and store procedures.
• Operate POS and manage cash levels.
• Maintain store cleanliness and housekeeping.
• Support guest service programs around the clock.
• Handle deposits, gift cards, and checks where applicable.
• Ensure products are stocked and in-stock.
• Address guest inquiries and resolve complaints.
• Inspect vendors per guidelines.

Skills

Customer service

Coaching

Cash handling

Staff supervision

Education

High School Diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure efficient store operations, and deliver a high-quality guest experience. The role emphasizes coaching, cash handling, and adherence to safety and service standards.

The position requires flexibility, strong organizational skills, and the ability to work various shifts in a retail environment. Join a long-standing Fortune 500 company that values people and community impact.