Guest Experience Supervisor

Global Montello Group Corp; West Rutland (VT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement after 6 months

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee store staff and ensure guest satisfaction while upholding safety and quality standards.

You will coach employees, greet guests, monitor cash handling, maintain stock and cleanliness, and support management in delivering results across shifts.

The role requires flexibility for day, evening, weekends, and holidays, with competitive hourly pay and benefits described in the posting.

Qualifications

• Supervise staff and ensure tasks are performed as directed by management.
• Provide coaching with constructive feedback to improve performance.
• Greet guests and ensure an enjoyable shopping experience for everyone.

Responsibilities

• Supervise employees and ensure tasks meet management standards.
• Coach staff with constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Enforce safety, security, and store policies.
• Operate POS and manage cash levels during shifts.
• Keep store clean and organized; handle housekeeping duties.
• Ensure 24/7 execution of guest service programs.
• Handle cash processes including deposits and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and resolve complaints.
• Check in vendors per guidelines.
• Work flexible hours including days, nights, weekends and holidays.
• Be efficient and organized; must be 18+ and capable to lift 25 lbs.
• Ability to access all store areas.

Education

High School Diploma

High school diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee store staff and ensure guest satisfaction while upholding safety and quality standards.

You will coach employees, greet guests, monitor cash handling, maintain stock and cleanliness, and support management in delivering results across shifts.

The role requires flexibility for day, evening, weekends, and holidays, with competitive hourly pay and benefits described in the posting.