Guest Experience Supervisor

Global Montello Group Corp; Londonderry (NH); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

401k with company match

Tuition reimbursement after 6 months

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure adherence to safety and quality standards, and manage cash processes in a busy retail environment.

The role requires flexibility to work various shifts, strong organizational skills, and a commitment to delivering excellent guest experiences. The position includes coaching teammates, maintaining clean facilities, and supporting vendor check-ins.

Qualifications

• High School Diploma - high school diploma or equivalent.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure adherence to safety and quality standards, and manage cash processes in a busy retail environment.

The role requires flexibility to work various shifts, strong organizational skills, and a commitment to delivering excellent guest experiences. The position includes coaching teammates, maintaining clean facilities, and supporting vendor check-ins.