Guest Experience Supervisor

Stonebridge Hospitality Associates; United States; On-site; USD 29,000 - 31,000; Full time

Job summary

Stonebridge Hospitality Associates in Westminster, Colorado is seeking a Guest Services Supervisor to assist the Assistant General Manager in leading the Front Office team and ensuring professional guest service. The role includes training staff, monitoring guest service scores, and coordinating with Engineering and Housekeeping to fulfill guest requests.

The position requires a Bachelor’s degree (or equivalent) and 1–2 years related experience, with the ability to read, write, and communicate

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• One to two years related experience and/or training; or equivalent.
• Ability to read, write, and communicate fluently in English.

Responsibilities

• Oversee front office staff training and monitoring.
• Monitor guest service scores and drive improvement through coaching.
• Coordinate with Engineering for maintenance requests and with Housekeeping for room needs.
• Assist with reservations, check-ins, and check-outs; manage charges posting.

Skills

Front office supervision

Customer service

Training & coaching

Communication

POS systems

Outlook & Excel

Education

Bachelor's degree

Tools

POS system

Outlook

Excel

Hotel management software

Job description

Stonebridge Hospitality Associates in Westminster, Colorado is seeking a Guest Services Supervisor to assist the Assistant General Manager in leading the Front Office team and ensuring professional guest service. The role includes training staff, monitoring guest service scores, and coordinating with Engineering and Housekeeping to fulfill guest requests.

The position requires a Bachelor’s degree (or equivalent) and 1–2 years related experience, with the ability to read, write, and communicate