Guest Experience Associate — Front Desk

Stonebridge Companies; Boulder (CO); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Boulder, CO to handle check-in/check-out, guest records, and overall service excellence. The role supports front office operations and requires strong guest interaction and cash handling proficiency.

Responsibilities include reservations, inquiries, and coordination with housekeeping, with a friendly, detail-oriented approach to guest satisfaction.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Keep accurate records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review charges with guests at checkout.
• Post charges for rooms, food, beverages, and services to ledgers.
• Transmit and receive guest messages via telephone or switchboard.
• Coordinate with housekeeping and maintenance to address guest issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local attractions.

Skills

Customer service

Communication

PMS systems

Cash handling

Bookkeeping basics

Organizational skills

Independent work

Tools

Word

Excel

Job description

Stonebridge Companies is seeking a Guest Service Agent in Boulder, CO to handle check-in/check-out, guest records, and overall service excellence. The role supports front office operations and requires strong guest interaction and cash handling proficiency.

Responsibilities include reservations, inquiries, and coordination with housekeeping, with a friendly, detail-oriented approach to guest satisfaction.