Guest Experience Supervisor

Global Partners LP; Stamford (CT); On-site; USD 29,000 - 34,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, coach team members, greet guests, and ensure a positive shopping experience. You will manage cash handling, operate the POS, maintain stock levels, and enforce safety, security, quality, and store policies.

You will also address guest inquiries, check vendors, and ensure 24/7 execution of guest service programs. The role requires flexibility to work days, nights, weekends or holidays and the ability to access all store

Qualifications

• Must be available to work flexible hours including days, nights, weekends or holidays.
• Must be efficient and organized.
• Able to lift up to 25 lbs and access all store areas.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Supervisory experience

Customer service

Cash handling

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, coach team members, greet guests, and ensure a positive shopping experience. You will manage cash handling, operate the POS, maintain stock levels, and enforce safety, security, quality, and store policies.

You will also address guest inquiries, check vendors, and ensure 24/7 execution of guest service programs. The role requires flexibility to work days, nights, weekends or holidays and the ability to access all store