Guest Experience Supervisor

Global Montello Group Corp; Orange (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Global Partners LP seeks a Guest Service Supervisor to supervise staff, coach performance, and ensure guests enjoy a high-quality shopping experience. You will manage POS transactions, cash handling, and store operations with a focus on safety and cleanliness.

The role requires 18+, flexible hours, and reliable transportation, in a dynamic retail environment with opportunities for growth and development.

Qualifications

• Experience supervising retail staff.
• Strong customer service and communication skills.
• Able to operate POS and manage cash deposits.
• Must be at least 18 years old.
• Able to lift up to 25 lbs and access all store areas.
• Reliable transportation and flexible work hours.

Responsibilities

• Supervise employees and ensure they perform duties assigned by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Enforce safety, security, quality and store policies.
• Operate the POS system and manage cash processes.
• Maintain store cleanliness and appearance.
• Ensure guest service programs are executed continuously.
• Address guest inquiries and resolve issues.

Skills

Supervision

Customer service

Cash handling

Communication

Education

High School Diploma or equivalent

Tools

POS system

Job description

Global Partners LP seeks a Guest Service Supervisor to supervise staff, coach performance, and ensure guests enjoy a high-quality shopping experience. You will manage POS transactions, cash handling, and store operations with a focus on safety and cleanliness.

The role requires 18+, flexible hours, and reliable transportation, in a dynamic retail environment with opportunities for growth and development.