Guest Experience Supervisor

Global Montello Group Corp; Hudson (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) with match

Tuition reimbursement after 6 months

Job summary

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, coach associates, greet guests, and maintain store operations. You will handle POS transactions, cash deposits, and ensure a clean, stocked store while addressing guest inquiries with a focus on service excellence.

The role requires flexibility across shifts, a high school diploma, 18+ years old, reliable transportation, and the ability to access all areas of the store in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Flexible hours including days, nights, weekends and holidays.
• Must be at least 18 years old and able to access all store areas.
• Reliable transportation required.

Responsibilities

• Supervise staff to ensure compliance with management directives.
• Provide coaching and feedback to improve performance.
• Greet guests and ensure a positive shopping experience.
• Enforce safety, security, quality and store policies.
• Operate POS per corporate standards and manage cash levels.
• Keep store clean and stocked; replenish products as needed.
• Handle guest inquiries and vendor checks per guidelines.

Skills

Staff supervision

Coaching

Guest greeting

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

Point of Sale (POS)

Job description

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, coach associates, greet guests, and maintain store operations. You will handle POS transactions, cash deposits, and ensure a clean, stocked store while addressing guest inquiries with a focus on service excellence.

The role requires flexibility across shifts, a high school diploma, 18+ years old, reliable transportation, and the ability to access all areas of the store in a fast-paced environment.