Guest Experience Supervisor

Global Montello Group Corp; Westwood (MA); On-site; USD 39,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

401k with match

Tuition Reimbursement

Wellness program

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead staff, coach performance, and ensure a friendly guest experience. The role includes cash handling, POS operation, and adherence to safety and policy standards. Availability for flexible hours, including evenings and weekends, is required.

This on-site position supports store operations and customer satisfaction across the guest journey. Join a team focused on service excellence with opportunities for growth and development as part

Qualifications

• Supervise employees and monitor tasks as directed.
• Provide coaching and feedback to staff.
• Greet guests and ensure a pleasant shopping experience.
• Adhere to safety, security and store policies.
• Handle cash processes and deposits as needed.
• Ensure stocked shelves and 24/7 guest programs.

Responsibilities

• Directly supervise staff to ensure tasks are performed as directed.
• Provide coaching to improve performance and service quality.
• Assist guests, address inquiries and resolve issues promptly.
• Operate POS and manage cash handling in accordance with policy.
• Maintain cleanliness and safe, organized store environments.

Skills

Staff supervision

Coaching

Guest service

Education

High School Diploma

Tools

POS software

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead staff, coach performance, and ensure a friendly guest experience. The role includes cash handling, POS operation, and adherence to safety and policy standards. Availability for flexible hours, including evenings and weekends, is required.

This on-site position supports store operations and customer satisfaction across the guest journey. Join a team focused on service excellence with opportunities for growth and development as part