Guest Experience Supervisor

Global Montello Group Corp; Chesapeake (VA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health & Wellness plan

401k match

Tuition reimbursement after 6 months

Job summary

Global Partners LP in Chesapeake, VA is seeking a Guest Service Supervisor to lead store operations and supervise team members, ensuring guest satisfaction and adherence to company policies.

The GSS will coach employees, greet guests, manage cash and POS procedures, monitor safety, and maintain store standards. This role requires flexible hours, strong communication, and a commitment to delivering a positive shopping experience.

Qualifications

• High School Diploma or equivalent.
• Must be available to work flexible hours including days, nights, weekends or holidays.
• Must be at least 18 years old.
• Ability to access all areas of the store (selling floor, stock, register).
• Lift up to 25 lbs. and work in varied temperatures.

Responsibilities

• Supervise employees ensuring they perform duties set by management.
• Coach employees with constructive feedback to improve tasks.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies and practices.
• Operate POS and maintain cash levels as supervised.
• Ensure store housekeeping tasks are completed daily.
• Support 24/7 execution of guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards and checks.
• Replenish products to keep in-stock conditions.
• Address guest inquiries and complaints; check in vendors per guidelines.

Skills

Supervise staff

Coaching

Guest service

Cash handling

Safety policy compliance

POS operation

Education

High School Diploma or equivalent

Job description

Global Partners LP in Chesapeake, VA is seeking a Guest Service Supervisor to lead store operations and supervise team members, ensuring guest satisfaction and adherence to company policies.

The GSS will coach employees, greet guests, manage cash and POS procedures, monitor safety, and maintain store standards. This role requires flexible hours, strong communication, and a commitment to delivering a positive shopping experience.