Guest Experience Supervisor

H Hotel Homewood Suites Los Angeles LAX; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Azul Hospitality is seeking a Front Office Assistant Manager to support the daily operations of the Front Desk and Guest Service areas at our Los Angeles property. You will help ensure that guest registration, check-out, and telephone services meet hotel standards and deliver courteous, professional service.

The role includes supervising front desk staff, assisting with hiring and training, coordinating breaks, and driving guest satisfaction through attentive service and effective communication

Qualifications

• Front desk experience required.
• 1–3 years supervisory experience preferred.
• Knowledge of loyalty programs and hospitality systems preferred.

Responsibilities

• Ensure efficient guest registration, check in/out and telephone service.
• Observe front desk agents and enforce established procedures with courtesy and professionalism.
• Maximize hotel revenues through upsell programs and accurate cash handling.
• Monitor guest satisfaction surveys and respond to comments.
• Direct and train Front Office staff; assist in hiring and performance appraisals.
• Review VIP and special reservations and coordinate with other departments.
• Maintain proper staffing levels and complete daily reports.

Skills

Leadership

Customer relations

Communication

Conflict resolution

Education

High school or equivalent

Bachelors Degree preferred

Job description

Azul Hospitality is seeking a Front Office Assistant Manager to support the daily operations of the Front Desk and Guest Service areas at our Los Angeles property. You will help ensure that guest registration, check-out, and telephone services meet hotel standards and deliver courteous, professional service.

The role includes supervising front desk staff, assisting with hiring and training, coordinating breaks, and driving guest satisfaction through attentive service and effective communication