Front Desk Supervisor - Guest Experience Leader

Azul Hospitality; Los Angeles (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Azul Hospitality operates at the H Hotel Homewood Suites Los Angeles Intl Airport, seeking an experienced Front Desk professional to assist the Front Office Manager in daily operations and guest service excellence.

The role emphasizes supervising front desk staff, upholding hotel standards, and maximizing guest satisfaction through efficient check-in/out and proactive service. Strong leadership and communication are essential.

Qualifications

• Prior Front Desk experience required.
• One to three years experience in a supervisory role preferred.
• Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.
• High school or equivalent education required.
• Bachelor's Degree preferred.

Responsibilities

• Ensure efficient guest registration, check out and telephone service.
• Observe front desk agents and ensure procedures are followed per policy and procedure.
• Maximize hotel revenues through up-sell programs and occupancy strategies.
• Ensure guest complaints and requests are handled courteously and followed through.
• Monitor and respond to Guest Satisfaction Surveys and other guest comments.
• Direct and train Front Office staff and assist in new-hire training.

Skills

Leadership

Customer relations

Communication

Organizational skills

Windows OS

MS Office

PMS

PBX

POS

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS

PBX

POS

MS Office

Job description

Azul Hospitality operates at the H Hotel Homewood Suites Los Angeles Intl Airport, seeking an experienced Front Desk professional to assist the Front Office Manager in daily operations and guest service excellence.

The role emphasizes supervising front desk staff, upholding hotel standards, and maximizing guest satisfaction through efficient check-in/out and proactive service. Strong leadership and communication are essential.