Front Office & Guest Services Leader

Azul Hospitality; Los Angeles (CA); On-site; USD 70,500 - 73,000; Full time

Job summary

Azul Hospitality is seeking a seasoned Front Office Manager to oversee daily front desk operations, guest service standards, and communications across the Beverly Hills property.

You will lead staffing, training, and performance management to ensure exceptional guest experiences and smooth resort operations. The role requires strong leadership, budgeting awareness, and a commitment to brand standards.

Qualifications

• Front desk operations experience required.
• 3-5 years of management experience required.
• Knowledge of loyalty programs, brand standards and hospitality systems preferred.

Responsibilities

• Oversee daily Front Office operations and guest services to meet resort standards.
• Anticipate guest needs and maintain positive guest relations.
• Direct staffing, training, and performance to ensure policy adherence and service quality.
• Promote hotel services to maximize occupancy and revenue.
• Review VIP and special reservations for proper pre-registration and communication.
• Lead interdepartmental meetings and staff training sessions.

Skills

Front desk operations

Leadership

Guest service

Operations management

Budgeting

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

PMS

PBX

Key system

POS

MS Office

Job description

Azul Hospitality is seeking a seasoned Front Office Manager to oversee daily front desk operations, guest service standards, and communications across the Beverly Hills property.

You will lead staffing, training, and performance management to ensure exceptional guest experiences and smooth resort operations. The role requires strong leadership, budgeting awareness, and a commitment to brand standards.