Front Desk Manager: Guest Experience & Operations

Azul Hospitality; Scottsdale (AZ); On-site; USD 60,000 - 70,000; Full time

Job summary

Azul Hospitality in Scottsdale is seeking a Full Time Front Desk Manager to oversee daily operations of the Front Desk and Guest Service areas, ensuring resort standards and maximum guest satisfaction. You will act as the main contact for guests and other resort departments, manage check-in/check-out, room inventory, and staffing to maintain high service levels.

This role requires 3–5 years of management experience in front desk operations, a high school diploma or equivalent (bachelor's

Qualifications

• Front desk operations experience required.
• Three to five years of management experience required.
• Bachelor's degree or equivalent education preferred.
• Ability to lead and train staff.
• Strong guest relations and communication skills.

Responsibilities

• Oversee front desk operations including registration, room inventory, and guest services.
• Ensure resort standards and guest satisfaction across departments.
• Lead staffing, training, and scheduling to meet demand.
• Set up up-selling techniques to promote hotel services.
• Respond to guest feedback and resolve issues professionally.
• Attend departmental meetings and enforce policies.

Skills

Front desk leadership

Guest relations

Operations management

Budgeting & forecasting

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Azul Hospitality in Scottsdale is seeking a Full Time Front Desk Manager to oversee daily operations of the Front Desk and Guest Service areas, ensuring resort standards and maximum guest satisfaction. You will act as the main contact for guests and other resort departments, manage check-in/check-out, room inventory, and staffing to maintain high service levels.

This role requires 3–5 years of management experience in front desk operations, a high school diploma or equivalent (bachelor's