Guest Experience Leader - Front Desk Operations

Azul Hospitality; Los Angeles (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Azul Hospitality in Los Angeles is seeking a Front Desk Manager responsible for overseeing daily operations and ensuring maximum guest satisfaction. The role requires managing guest registration, staff training, and maintaining service standards.

The ideal candidate must have previous experience in front desk operations, strong leadership skills, and the ability to handle guest inquiries professionally. A bachelor's degree is preferred, alongside excellent communication abilities.

Qualifications

• Front desk operations experience required.
• Three to five years of management experience required.
• Knowledge of hospitality industry systems preferred.

Responsibilities

• Oversee daily operations of the Front Desk Department.
• Manage guest service and registration processes.
• Ensure staff complete daily operational duties.

Skills

Communication skills

Leadership capability

Customer relations skills

Organizational skills

Problem-solving skills

Education

High school or equivalent education

Bachelor's degree

Tools

Microsoft Office

PMS systems

PBX systems

Job description

Azul Hospitality in Los Angeles is seeking a Front Desk Manager responsible for overseeing daily operations and ensuring maximum guest satisfaction. The role requires managing guest registration, staff training, and maintaining service standards.

The ideal candidate must have previous experience in front desk operations, strong leadership skills, and the ability to handle guest inquiries professionally. A bachelor's degree is preferred, alongside excellent communication abilities.