Guest Experience Supervisor, Front Desk

Azul Hospitality; Palm Springs (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Azul Hospitality in Palm Springs is seeking a Front Desk Supervisor to oversee guest check-in/check-out and front desk operations at Hyatt Palm Springs. You will train staff, ensure courteous service, manage phone and guest requests, and contribute to guest satisfaction metrics.

A hospitality background and strong communication are essential, with the ability to work flexible hours. Applicants should have front desk experience and a background in supervisory roles, plus familiarity with loyalty

Qualifications

• Front desk experience required.
• 0
• Minimum 1–3 years in a supervisory role preferred.
• Experience with loyalty programs and hospitality systems is preferred.

Responsibilities

• Ensure efficient guest registration, check out and telephone service.
• Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
• Maximizes hotel revenues through up-sell program, 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures.
• Ensure guest complaints and requests are handled in a courteous and professional manner and ensure follow through.
• Monitor and respond to Guest Satisfaction Surveys and guest other comments (via third party sites, comments card etc.).
• Direct and train Front Office staff. Assist in new-hire and on-going training.

Skills

Front desk supervision

Customer relations

Communication skills

Leadership

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS

PBX

POS

MS Office

Windows OS

Job description

Azul Hospitality in Palm Springs is seeking a Front Desk Supervisor to oversee guest check-in/check-out and front desk operations at Hyatt Palm Springs. You will train staff, ensure courteous service, manage phone and guest requests, and contribute to guest satisfaction metrics.

A hospitality background and strong communication are essential, with the ability to work flexible hours. Applicants should have front desk experience and a background in supervisory roles, plus familiarity with loyalty