Guest Experience Supervisor - Front Desk Leader

Hyat; Palm Springs (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Azul Hospitality is seeking a Front Desk professional for Hyatt Palm Springs to manage guest registration, check-out and phone service. The role focuses on courteous, professional guest interactions and accurate cash handling while supporting revenue through up-sell initiatives.

Responsibilities include supervising front desk staff, training, and ensuring seamless daily operations. Experience in hospitality systems and strong communication are essential for success in a fast-paced hotel

Qualifications

• High school diploma required; Bachelor's degree preferred.
• Strong customer service and leadership capabilities.
• Experience with front desk operations and hotel systems recommended.

Responsibilities

• Register and check guests efficiently at front desk.
• Ensure policy-compliant cash handling and posting.
• Upsell and maximize hotel revenues through guest services.
• Handle guest complaints professionally and follow up on requests.
• Monitor guest satisfaction surveys and respond to feedback.
• Direct and train front desk staff and assist in hiring.

Skills

Customer service

Leadership

Communication

Cash handling

Windows OS

MS Office

PMS

PBX

POS

Education

High school diploma

Bachelor's degree preferred

Tools

Windows OS

MS Office

PMS

PBX

POS

Job description

Azul Hospitality is seeking a Front Desk professional for Hyatt Palm Springs to manage guest registration, check-out and phone service. The role focuses on courteous, professional guest interactions and accurate cash handling while supporting revenue through up-sell initiatives.

Responsibilities include supervising front desk staff, training, and ensuring seamless daily operations. Experience in hospitality systems and strong communication are essential for success in a fast-paced hotel