Front Desk Experience Lead

Azul Hospitality; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Azul Hospitality is seeking a Lead Front Desk Agent in Los Angeles, California. The ideal candidate will be responsible for creating a welcoming experience for guests, overseeing front desk operations, and training new staff. This role requires strong leadership and customer service skills, as well as prior experience in hospitality.

You will manage guest bookings, cash transactions, and ensure that all hotel policies are followed. A neat appearance and regular attendance are essential as per company standards.

Qualifications

• Front Desk experience required.
• Experience in the hospitality industry preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests on arrival and ensure their accommodation is comfortable.
• Train new Front Desk Agents.
• Oversee meeting room setups and event coordination.

Skills

Communication skills

Detail-oriented

Leadership capability

Customer relations skills

Basic computational ability

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

PMS (Property Management Systems)

Microsoft Office Suite

PBX systems

Job description

Azul Hospitality is seeking a Lead Front Desk Agent in Los Angeles, California. The ideal candidate will be responsible for creating a welcoming experience for guests, overseeing front desk operations, and training new staff. This role requires strong leadership and customer service skills, as well as prior experience in hospitality.

You will manage guest bookings, cash transactions, and ensure that all hotel policies are followed. A neat appearance and regular attendance are essential as per company standards.