Guest Experience Supervisor

Global Partners LP; Katy (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure smooth operations, and deliver a standout guest experience in our Texas location. You will coach associates, greet customers, manage POS transactions, and uphold safety, security, and housekeeping standards.

The role requires flexibility to work varied shifts and the physical ability to lift up to 25 lbs. Our pay range and benefits reflect our commitment to employees: competitive wages, health & wellness plans,

Qualifications

• Must be at least 18 years old.
• Must be available to work flexible hours including days, nights, weekends, or holidays.
• Able to reach, bend, twist, stoop, and lift up to 25 lbs.
• High school diploma or equivalent required.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Staff supervision

Coaching

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure smooth operations, and deliver a standout guest experience in our Texas location. You will coach associates, greet customers, manage POS transactions, and uphold safety, security, and housekeeping standards.

The role requires flexibility to work varied shifts and the physical ability to lift up to 25 lbs. Our pay range and benefits reflect our commitment to employees: competitive wages, health & wellness plans,