Guest Experience Supervisor

Global Partners LP; Acton (MA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness

401k with match

Tuition reimbursement

Growth opportunities

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead staff, supervise daily tasks, and ensure a high-quality guest experience in a retail setting. You will coach employees, greet guests, and uphold all store policies, with responsibilities spanning cash handling, safety, and vendor coordination.

The role requires flexibility to work various hours, including weekends and holidays. Candidates must be at least 18 with reliable transportation and the ability to lift up to 25 lbs.

Qualifications

• Supervise employees by ensuring they perform duties as directed by management.
• Provide coaching with constructive feedback to improve task performance.
• Greet guests and create an enjoyable shopping experience for all.
• Adhere to safety, security, quality and store operation policies and practices.

Responsibilities

• Operate the point of sale according to corporate standards and manage cash levels.
• Ensure all store housekeeping tasks are completed (cleaning, dusting, sweeping, mopping, trash).
• Oversee 24/7 execution of guest service programs and processes.
• Manage cash processes including deposits, lottery, gift cards and checks where applicable.
• Ensure products are replenished to maintain in-stock conditions.
• Address guest inquiries and handle complaints.
• Check in external and internal vendors per guidelines.

Skills

Staff supervision

Customer service

Coaching

Greet guests

Cash handling

POS operation

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead staff, supervise daily tasks, and ensure a high-quality guest experience in a retail setting. You will coach employees, greet guests, and uphold all store policies, with responsibilities spanning cash handling, safety, and vendor coordination.

The role requires flexibility to work various hours, including weekends and holidays. Candidates must be at least 18 with reliable transportation and the ability to lift up to 25 lbs.