Guest Experience Lead

Global Partners LP; Ferrisburgh (VT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401k match

Tuition reimbursement

Professional development

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure customer satisfaction, and uphold store standards. The role focuses on supervising daily operations, coaching team members, and delivering a superior guest experience.

The position requires flexibility in scheduling, strong organization, basic 18+ age requirement, and physical ability to lift up to 25 lbs in a retail environment. Competitive pay offered.

Qualifications

• Flexibility to work day, night, weekends or holidays.
• Efficient and organized.
• Must be at least 18 years old.
• Able to access all store areas (sales floor, stock, register).
• Physical ability to lift up to 25 lbs and cope with intermittent temperatures.

Responsibilities

• Supervise employees ensuring they perform duties as directed by management.
• Coach employees by giving constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store operation policies.
• Operate the point of sale and manage cash levels.
• Maintain store housekeeping (cleaning, dusting, sweeping, etc.).
• Ensure 24/7 execution of guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards, and checks.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee staff, ensure customer satisfaction, and uphold store standards. The role focuses on supervising daily operations, coaching team members, and delivering a superior guest experience.

The position requires flexibility in scheduling, strong organization, basic 18+ age requirement, and physical ability to lift up to 25 lbs in a retail environment. Competitive pay offered.