Guest Experience Supervisor

Hampton Inn Denver-Cherry Creek; Glendale (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Hampton Inn Denver-Cherry Creek in Glendale, CO is seeking a Guest Services Supervisor to lead front desk operations and mentor the guest services team. You will promote a welcoming environment and ensure policy adherence while delivering exceptional guest experiences.

The role involves supervising a team, handling reservations, check-ins/outs, and assisting in revenue-driving initiatives. Strong communication, organization, and leadership are essential to maintain high service standards and

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Leadership experience in a guest services or hospitality setting.
• Professional appearance and customer-focused mindset.

Responsibilities

• Performs all duties of a Guest Services Representative.
• Registers and processes guests upon arrival and departure.
• Delivers exceptional guest service to all hotel guests.
• Demonstrates telephone courtesy and professionalism.
• Maintains guest connections to encourage loyalty.
• Assists in supervising guest services with recruitment, orientation, training and scheduling.
• Uses selling techniques to maximize revenue and occupancy.
• Understands hotel services and local area.
• Assists in reviewing billing and department reporting.
• Investigates complaints and initiates corrective action.
• Maintains clean, professional appearance of public areas and hotel office.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Leadership

Stress management

Job description

Hampton Inn Denver-Cherry Creek in Glendale, CO is seeking a Guest Services Supervisor to lead front desk operations and mentor the guest services team. You will promote a welcoming environment and ensure policy adherence while delivering exceptional guest experiences.

The role involves supervising a team, handling reservations, check-ins/outs, and assisting in revenue-driving initiatives. Strong communication, organization, and leadership are essential to maintain high service standards and