Guest Experience Supervisor

Global Montello Group Corp; Dover (NH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Tuition Reimbursement

Career Development

Job summary

Global Partners LP in Dover, NH is seeking a Guest Service Supervisor to oversee staff, ensure smooth store operations, and deliver exceptional guest experiences.

You will coach employees, supervise cash handling, maintain safety standards, and help meet daily store objectives in a fast-paced retail environment. This role requires flexibility to work day, evening, weekends, and holidays; competitive pay and benefits await. Strong communication and customer-service skills are essential.

Qualifications

• Supervise employees and ensure tasks align with management directives.
• Provide constructive feedback to help staff improve performance.
• Greet guests and ensure a positive shopping experience.
• Follow safety, security, quality and store policies and procedures.
• Handle cash processes and maintain accurate cash levels.
• Keep store areas clean and organized; replenish stock as needed.

Responsibilities

• Supervise staff to perform duties set by management.
• Coach employees with constructive feedback for task performance.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies.
• Operate the POS and manage cash deposits, gift cards and checks if applicable.
• Maintain housekeeping and 24/7 guest service program execution.
• Address guest inquiries and vendor check-ins per guidelines.

Skills

Team Leadership

Coaching

Guest Service

Cash Handling

Safety Compliance

Education

High School Diploma

Job description

Global Partners LP in Dover, NH is seeking a Guest Service Supervisor to oversee staff, ensure smooth store operations, and deliver exceptional guest experiences.

You will coach employees, supervise cash handling, maintain safety standards, and help meet daily store objectives in a fast-paced retail environment. This role requires flexibility to work day, evening, weekends, and holidays; competitive pay and benefits await. Strong communication and customer-service skills are essential.