Guest Experience Supervisor

Global Partners LP; Dover (NH); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness

401k match

Tuition reimbursement

Growth trainings

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead staff, organize work processes, and ensure excellent guest experiences across store operations.

Responsibilities include supervising employees, coaching, greeting guests, and enforcing safety and quality standards while handling POS transactions and cash processes. Flexibility for various shifts and a high school diploma are required.

Qualifications

• Supervises staff to ensure management directives are followed.
• Delivers constructive feedback to improve task performance.
• Ensures guests receive an enjoyable shopping experience.
• Maintains adherence to safety, security, quality and store operations policies.

Responsibilities

• Supervise employees ensuring they perform all duties per management.
• Coach employees with constructive feedback for task performance.
• Greet guests to provide a positive shopping experience.
• Adhere to safety, security, quality and store policy execution.
• Operate the POS per corporate standards and manage cash levels.
• Maintain store housekeeping (cleaning, dusting, sweeping, mopping, trash).
• Execute 24/7 guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards, and checks.
• Replenish products to keep items in stock.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Skills

Staff supervision

Customer service

Coaching

Cash handling

POS system

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead staff, organize work processes, and ensure excellent guest experiences across store operations.

Responsibilities include supervising employees, coaching, greeting guests, and enforcing safety and quality standards while handling POS transactions and cash processes. Flexibility for various shifts and a high school diploma are required.