Guest Experience Supervisor

Wyndham; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations and ensure exceptional guest experiences.

You will check-in/check-out guests, analyze reports, adjust schedules, and maintain room inventory while coaching the team to meet service standards. Requirements include 1 year of supervisory or hospitality service experience and strong communication skills.

Qualifications

• Demonstrated ability to work under pressure.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Excellent verbal and written communication as well as hospitality service skills.
• Working knowledge of various computer software programs including property management systems.
• Comprehension and literacy for analyzing reports.
• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands‑on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Leadership

Communication

Under pressure

Coaching/mentoring

Customer service

Analytical reading/reports

Supervisory experience

Hospitality experience

Tools

Property management systems

PC software

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations and ensure exceptional guest experiences.

You will check-in/check-out guests, analyze reports, adjust schedules, and maintain room inventory while coaching the team to meet service standards. Requirements include 1 year of supervisory or hospitality service experience and strong communication skills.