Guest Experience Supervisor

Wyndham; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Parental leave

Life and accident coverage

Disability insurance

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor in the United States (Atlanta, GA) to lead daily guest service operations and coach a front- and back-of-house team.

You will oversee check-ins, analyze reports, and optimize schedules to meet guest and financial needs, while fostering strong relationships across guests and associates. The role demands leadership, excellent communication, and a guest-first mindset, with hands-on training and development to elevate service levels and

Qualifications

• Valid driver’s license required.
• Must be capable of leading and coaching staff.
• Strong communication and hospitality skills are essential.
• Experience with customer service and guest relations in hospitality.
• Familiarity with property management systems and report analysis.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands‑on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Driver's license

Leadership

Communication skills

Customer service

Property management systems

Report analysis

Supervisory experience

Hospitality industry experience

Tools

Property management software

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor in the United States (Atlanta, GA) to lead daily guest service operations and coach a front- and back-of-house team.

You will oversee check-ins, analyze reports, and optimize schedules to meet guest and financial needs, while fostering strong relationships across guests and associates. The role demands leadership, excellent communication, and a guest-first mindset, with hands-on training and development to elevate service levels and