Guest Experience & Store Operations Lead

Five Below; Philadelphia (Philadelphia County); On-site; USD 1,307,000 - 1,861,000; Full time

Job summary

Five Below is seeking an experienced store leader for our retail team in Philadelphia. The role emphasizes frontline customer service, supervising crew, and daily store operations to ensure a fast, friendly checkout and high standards of merchandising and safety.

The position requires at least 1 year of management experience, strong communication, and the ability to work a flexible schedule including weekends. Starting pay is $11.50 per hour with opportunities for growth.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and adapt to a fast-paced environment.
• Willingness to work flexible hours including evenings and weekends.
• Must be at least 18 years old.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer service

Communication

Multi-tasking

Leadership

Problem solving

Education

High School Diploma

Job description

Five Below is seeking an experienced store leader for our retail team in Philadelphia. The role emphasizes frontline customer service, supervising crew, and daily store operations to ensure a fast, friendly checkout and high standards of merchandising and safety.

The position requires at least 1 year of management experience, strong communication, and the ability to work a flexible schedule including weekends. Starting pay is $11.50 per hour with opportunities for growth.