Guest Experience & Store Operations Lead

UDF; Columbus (OH); On-site; USD 2,032,000 - 2,307,000; Full time

Job summary

UDF in Columbus, OH is seeking an Assistant Manager to lead daily operations and ensure exceptional guest service. Schedule is full-time (37–40 hours) with 1st, 2nd, or 3rd shift coverage; compensation ranges from $14.75 to $16.75 per hour.

This role oversees staff, store administration, and the Hi Five Guest Experience to foster return visits. The Assistant Manager ensures safe, compliant store operations, trains Shift Leaders, and maintains merchandising standards and accurate POS and gas

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.

Responsibilities

• Managing other Associates: including assigning/monitoring performance of duties, coaching The Hi Five Guest Experience, and training of Shift Leaders and Guest Services Associates.
• Store Administration: including ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.

Job description

UDF in Columbus, OH is seeking an Assistant Manager to lead daily operations and ensure exceptional guest service. Schedule is full-time (37–40 hours) with 1st, 2nd, or 3rd shift coverage; compensation ranges from $14.75 to $16.75 per hour.

This role oversees staff, store administration, and the Hi Five Guest Experience to foster return visits. The Assistant Manager ensures safe, compliant store operations, trains Shift Leaders, and maintains merchandising standards and accurate POS and gas