Store Lead: Guest Experience & Operations

UDF; Glendale (OH); On-site; USD 20,000 - 23,000; Full time

Job summary

UDF in Glendale, OH is seeking an Assistant Manager to help deliver the Hi Five Guest Experience and oversee daily store operations during a shift. The position reports to Store Manager and requires full-time availability across 1st, 2nd, or 3rd shifts.

You will supervise associates, manage cash handling and POS/gas console tasks, and ensure compliance with company policies. The role emphasizes guest service, store presentation, and team training to maintain high standards.

Qualifications

• Strong customer service skills.
• Proven ability to lead and coach a team.
• Experience with cash handling and register procedures.
• Experience coaching Shift Leaders and Guest Services Associates.
• Knowledge of store operations and inventory basics.

Responsibilities

• Supervise associates, assign duties, and monitor performance.
• Oversee shift operations to ensure smooth guest flow.
• Maintain Hi Five Guest Experience and store cleanliness.
• Handle cash, transactions, and POS/gas console operations.
• Stock shelves, monitor product rotation, and storefront presentation.
• Ensure compliance with safety, alcohol and tobacco sales laws.
• Support management with reporting and administrative tasks.

Skills

Customer service

People leadership

Cash handling

Team coaching

Store operations

Tools

POS system

Gas console

Job description

UDF in Glendale, OH is seeking an Assistant Manager to help deliver the Hi Five Guest Experience and oversee daily store operations during a shift. The position reports to Store Manager and requires full-time availability across 1st, 2nd, or 3rd shifts.

You will supervise associates, manage cash handling and POS/gas console tasks, and ensure compliance with company policies. The role emphasizes guest service, store presentation, and team training to maintain high standards.