Guest Experience Specialist - Wine & Service

Kimpton Hotels & Restaurants; Bozeman (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Kimpton Hotels & Restaurants in Bozeman, MT is seeking an energetic server to deliver exceptional guest experiences and uphold knowledge of our food and beverage offerings. You will greet guests, take orders, and ensure accurate, timely service while maintaining a clean, safe work environment.

Ideal candidates have 1 year in a similar role, food handler certification, strong multitasking and communication skills, and a flexible schedule including mornings, weekends, and holidays as needed.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Ability to prioritize multiple tasks in a dynamic environment.
• Learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system.
• Proficiency in calculating accurate bill amounts and handling credit card and cash transactions.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Flexible schedule; mornings, weekends, and holidays when needed.

Responsibilities

• Greet and welcome guests and promptly attend to tables.
• Receive and take guest orders, process in POS quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain knowledge of the food, wine and beverage menus, as well as general restaurant knowledge.
• Ensure guests have an enjoyable and memorable experience; relay complaints to management.
• Open bottled wine for guests (wine service).
• Setup and breakdown of stations (e.g., deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats at Kimpton; you may be asked to take on responsibilities beyond this job post.

Skills

Customer service

POS system

Communication

Multitasking

Cash handling

Job description

Kimpton Hotels & Restaurants in Bozeman, MT is seeking an energetic server to deliver exceptional guest experiences and uphold knowledge of our food and beverage offerings. You will greet guests, take orders, and ensure accurate, timely service while maintaining a clean, safe work environment.

Ideal candidates have 1 year in a similar role, food handler certification, strong multitasking and communication skills, and a flexible schedule including mornings, weekends, and holidays as needed.