Guest Experience Server & Wine Service

Kimpton Hotels & Restaurants; Charlotte (NC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401k

Many other benefits

Job summary

Kimpton Hotels & Restaurants in Charlotte, NC seeks a hospitality team member to provide excellent guest service, knowledge of the menu, and to create personal, memorable experiences for guests. You will be an advocate for the restaurant, building relationships that encourage repeat visits.

The role emphasizes multitasking, wine service, and collaboration with the team, with a flexible schedule including evenings, weekends, and holidays. Prior hospitality experience preferred.

Qualifications

• 1 year of experience in a similar or supportive role.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
• Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
• You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Some Of Your Responsibilities Include
• Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

Skills

Food Handler Certification

Alcohol Awareness

POS knowledge

Guest service

Tools

POS system

Job description

Kimpton Hotels & Restaurants in Charlotte, NC seeks a hospitality team member to provide excellent guest service, knowledge of the menu, and to create personal, memorable experiences for guests. You will be an advocate for the restaurant, building relationships that encourage repeat visits.

The role emphasizes multitasking, wine service, and collaboration with the team, with a flexible schedule including evenings, weekends, and holidays. Prior hospitality experience preferred.