Guest Experience & Wine Service Associate

Kimpton Hotels & Restaurants; Los Angeles (CA); On-site; USD 10,000 - 15,000; Full time

Job summary

Kimpton Hotels & Restaurants in Los Angeles is seeking a hospitality professional to deliver exceptional guest service and craft memorable experiences at the table. You will learn the menu, assist with orders, and contribute to a welcoming environment that reflects the Kimpton culture.

This role emphasizes teamwork, adaptability, and attention to detail, with opportunities to grow in a boutique hotel setting and engage guests in a personal way while maintaining high standards of service.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
• Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
• You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences.
• Develop relationships with guests that will compel them to return.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s).
• Ensure guests have an enjoyable and memorable experience; relay complaints to management.
• Attend trainings and meetings; maintain communication with staff and management.

Skills

Excellent communication

Presentation skills

Customer service

Multitasking

Flexible schedule

Team player

Tools

POS system

Cash handling

Job description

Kimpton Hotels & Restaurants in Los Angeles is seeking a hospitality professional to deliver exceptional guest service and craft memorable experiences at the table. You will learn the menu, assist with orders, and contribute to a welcoming environment that reflects the Kimpton culture.

This role emphasizes teamwork, adaptability, and attention to detail, with opportunities to grow in a boutique hotel setting and engage guests in a personal way while maintaining high standards of service.