Guest Experience Specialist — Wine & Service

Kimpton Hotels & Restaurants; Santa Barbara (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Kimpton Hotels & Restaurants in Santa Barbara is seeking friendly hospitality professionals to deliver outstanding guest service across our dining venues. You will greet guests, take orders, and ensure every moment feels personal and memorable.

Join a vibrant culture that values authenticity, teamwork, and flexible schedules; training is provided, and opportunities to grow within Kimpton's boutique hotels.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.

Responsibilities

• Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

Skills

Customer service

Communication

Multitasking

Flexible schedule

Tools

POS system

Job description

Kimpton Hotels & Restaurants in Santa Barbara is seeking friendly hospitality professionals to deliver outstanding guest service across our dining venues. You will greet guests, take orders, and ensure every moment feels personal and memorable.

Join a vibrant culture that values authenticity, teamwork, and flexible schedules; training is provided, and opportunities to grow within Kimpton's boutique hotels.