Guest Experience Specialist - Create Memorable Hospitality

Kimpton Hotels & Restaurants; Atlanta (GA); On-site; USD 20,664 - 30,307; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a guest-oriented team member for a busy on-site role. You will provide quality service, take orders, and present menu knowledge to guests, while maintaining a warm, personal experience that encourages repeat visits.

Ideal candidates communicate well, multitask effectively, and are flexible to work evenings, weekends, and holidays. Training and a dynamic, welcoming environment are offered to help you grow with us.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
• Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
• You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s).
• Ensure that guests have an enjoyable and memorable experience, relay complaints to management.
• Attend all company and restaurant required trainings and meetings.

Skills

Customer service

Communication

Multitasking

Flexibility

Attention to detail

POS knowledge

Tools

POS system

Job description

Kimpton Hotels & Restaurants is seeking a guest-oriented team member for a busy on-site role. You will provide quality service, take orders, and present menu knowledge to guests, while maintaining a warm, personal experience that encourages repeat visits.

Ideal candidates communicate well, multitask effectively, and are flexible to work evenings, weekends, and holidays. Training and a dynamic, welcoming environment are offered to help you grow with us.