Guest Experience Specialist: Venue & Events

Legends Global; Rochester (MN); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Paid Sick Leave

Job summary

Mayo Civic Center in Rochester, MN is seeking a Guest Services Representative to provide exceptional guest experiences. You will greet and direct guests, scan tickets, escort attendees, and staff the Guest Relations Desk.

The role involves enforcing facility policies and maintaining a welcoming, professional image. Responsibilities include handling questions, assisting with directions, and coordinating with security as needed.

Qualifications

• Strong customer service mindset and professional guest interaction.
• Knowledge of safety procedures and emergency response basics.
• Ability to communicate clearly in English and provide directions.

Responsibilities

• Greet guests enthusiastically and provide event information.
• Direct guests to locations and assist with directions.
• Scan tickets and escort guests to seats as needed.
• Enforce facility policies and address questions or complaints.
• Respond to emergencies and coordinate with security when required.
• Lock/unlock doors and control access to restricted areas.
• Maintain a clean, organized work area and manage lost and found items.

Skills

Customer service

Communication

Guest relations

Emergency procedures

Public safety

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

Job description

Mayo Civic Center in Rochester, MN is seeking a Guest Services Representative to provide exceptional guest experiences. You will greet and direct guests, scan tickets, escort attendees, and staff the Guest Relations Desk.

The role involves enforcing facility policies and maintaining a welcoming, professional image. Responsibilities include handling questions, assisting with directions, and coordinating with security as needed.