Guest Service Representative

ASM Global; Rochester (MN); Hybrid; USD 19,000 - 23,000; Part time

Benefits offered by this job

Paid sick leave

Job summary

ASM Global -- Mayo Civic Center in Rochester, MN is seeking a part-time Guest Services Representative. You will greet guests, scan tickets, and escort attendees to their seats while staffing the Guest Relations Desk.

Maintain a positive public image through courteous interactions with guests, employees, and vendors. You will enforce venue policies, respond to inquiries, and assist with emergencies, working flexible hours including weekends and evenings.

Qualifications

• High school diploma or GED preferred.
• Minimum one year of customer service experience.
• Ability to greet guests warmly and communicate clearly.
• Strong problem-solving and de-escalation skills.

Responsibilities

• Greet guests enthusiastically and provide directions.
• Scan tickets and escort guests to their seats.
• Staff the Guest Relations Desk and respond to inquiries.
• Enforce facility policies and assist with emergencies when needed.

Skills

Communication skills

Customer service

Teamwork

Flexibility

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

Two-way radio

Job description

MAYO CIVIC CENTER**POSITION**: Guest Services Representative**DEPARTMENT**: Guest Services**REPORTS TO**: Security & Guest Services Manager**FLSA STATUS**: Part-Time, Non-Exempt**Salary Range**: $13.50 - 16.50**Benefits:** Paid Sick Leave**Summary**The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include greeting and directing guests to their desired locations, scanning tickets, escorting guests to their seats, and staffing the Guest Relations Desk. This role also involves upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors.**Essential Duties and Responsibilities (Essential functions may include, but are not limited to the functions listed below)*** Greeting guests enthusiastically, provide event information, and assist with directions.* Enforce facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively address guest questions, concerns, or complaints, escalating when needed.* Respond to emergencies, involving Security or Supervisors as appropriate.* Lock/unlock facility doors and regulate the flow of employees and guests to maintain safety.* Manage the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required.* Handle lost and found items, maintain records, and keep the work area clean.* Provide clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions* Communicate verbally clearly and concisely in English.**Additional Requirements:*** Must have the ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community.* Personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center’s clients.* Basic computer skills (i.e.: Microsoft Word, Outlook, etc.).* Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours.**Working Conditions:*** Ability to stand for long periods of time required* Must be able to climb stairs in restricted lighting* Ability to move quickly from one area to another in a safe manner* Flexible hours including weekends, holidays, and evenings* Work hours are casual labor, seasonal and non-guaranteed**Knowledge, Skills, and Abilities:*** Strong communication and professional guest interaction skills.* Understanding of customer service principles and best practices.* Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques.* Knowledge of two-way radio use and radio communication protocols.* Basic office procedures, computer use, and recordkeeping skills.* Ability to prepare clear, concise reports and maintain accurate records.* Exceptional customer service mindset and problem-solving abilities.* High school diploma or GED preferred.* Prior experience in a customer service role (minimum one year preferred).* Physical ability to stand, walk, and climb stairs for shifts lasting 4–6 hours.* Willingness to work in varying weather conditions.Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Only candidates that apply through our online system will be considered. Recruiter: Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904. Applicants that need reasonable accommodations to complete the application process may contact 507-361-5066.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.