Guest Services Representative

ASM Global; Rochester (MN); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Paid Sick Leave

Job summary

Mayo Civic Center is seeking a Guest Services Representative to greet guests, provide event information, and direct attendees. The role requires enforcing center policies, assisting with directions, and staff support at the Guest Relations Desk.

The position emphasizes professional guest interaction and safe, efficient operations during events. Hours are flexible, with partial shifts available; candidates should be team players with basic computer skills and a customer-service mindset.

Qualifications

• Minimum one year in a customer service role preferred.
• Strong communication and guest interaction skills.
• High school diploma or GED preferred.
• Basic computer skills with Word and Outlook.

Responsibilities

• Greet guests and provide event information and directions.
• Enforce facility policies and address questions or complaints.
• Respond to emergencies with appropriate escalation.
• Direct guests to seats and staff the Guest Relations Desk.
• Manage access, lost and found, and maintain records.
• Provide clear venue information and directions in English.

Skills

Strong communication

Guest interaction

Customer service principles

Two-way radio procedures

Office procedures

Report keeping

Education

High school diploma or GED preferred

Tools

Microsoft Word

Outlook

Job description

MAYO CIVIC CENTER

POSITION: Guest Services Representative

DEPARTMENT: Guest Services

REPORTS TO: Security & Guest Services Manager

FLSA STATUS: Part-Time, Non-Exempt

Salary Range: $13.50 - 16.50
Benefits: Paid Sick Leave

Summary

The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include greeting and directing guests to their desired locations, scanning tickets, escorting guests to their seats, and staffing the Guest Relations Desk. This role also involves upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors.

Essential Duties and Responsibilities (Essential functions may include, but are not limited to the functions listed below)

• Greeting guests enthusiastically, provide event information, and assist with directions.
• Enforce facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively address guest questions, concerns, or complaints, escalating when needed.
• Respond to emergencies, involving Security or Supervisors as appropriate.
• Lock/unlock facility doors and regulate the flow of employees and guests to maintain safety.
• Manage the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required.
• Handle lost and found items, maintain records, and keep the work area clean.
• Provide clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions
• Communicate verbally clearly and concisely in English.

Additional Requirements

• Must have the ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community.
• Personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center’s clients.
• Basic computer skills (i.e.: Microsoft Word, Outlook, etc.).
• Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours.

Working Conditions

• Ability to stand for long periods of time required
• Must be able to climb stairs in restricted lighting
• Ability to move quickly from one area to another in a safe manner
• Flexible hours including weekends, holidays, and evenings
• Work hours are casual labor, seasonal and non-guaranteed

Knowledge, Skills, and Abilities

• Strong communication and professional guest interaction skills.
• Understanding of customer service principles and best practices.
• Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques.
• Knowledge of two-way radio use and radio communication protocols.
• Basic office procedures, computer use, and recordkeeping skills.
• Ability to prepare clear, concise reports and maintain accurate records.
• Exceptional customer service mindset and problem-solving abilities.
• High school diploma or GED preferred.
• Prior experience in a customer service role (minimum one year preferred).
• Physical ability to stand, walk, and climb stairs for shifts lasting 4–6 hours.
• Willingness to work in varying weather conditions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Recruiter: Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904. Applicants that need reasonable accommodations to complete the application process may contact 507-361-5066.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.