Guest Experience Specialist - Salon Front Desk

Athena McKay LLC; Berkeley Heights (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Bonus based on performance

Job summary

European Wax Center Berkeley Heights is seeking a friendly Guest Service Associate to greet guests, respond to inquiries, and process transactions in a fast-paced front-of-house.

You will uphold high hospitality standards, collaborate with the team, and resolve guest concerns. Relevant experience in customer service or salon setting is preferred, and a reliable, professional appearance is essential.

Qualifications

• Prior experience in customer service, hospitality, or a guest-facing role preferred.

Responsibilities

• Greet and welcome guests in a warm, professional, and timely manner.
• Respond to guest inquiries, concerns, and requests with accuracy and enthusiasm.
• Process transactions, reservations, or check-ins efficiently and accurately.
• Maintain a clean, organized, and inviting front-of-house environment.
• Collaborate with team members to ensure seamless guest experiences.
• Resolve guest complaints or elevate issues to management as needed.
• Uphold company standards for customer service and hospitality at all times.

Skills

Customer service

Hospitality

Communication

Tools

POS system

Job description

European Wax Center Berkeley Heights is seeking a friendly Guest Service Associate to greet guests, respond to inquiries, and process transactions in a fast-paced front-of-house.

You will uphold high hospitality standards, collaborate with the team, and resolve guest concerns. Relevant experience in customer service or salon setting is preferred, and a reliable, professional appearance is essential.