Guest Experience Specialist - Beauty & Spa

European Wax Center, Inc.; Pensacola (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Discounted waxing services and retail

Employer-paid basic life and AD&D

Employer-subsidized health insurance

Paid Time-Off

Employee referral and guest referral

Job summary

European Wax Center, Inc. is hiring a Guest Service Associate to warmly welcome guests and ensure a smooth experience from arrival to checkout. You will manage appointments, answer inquiries, explain services and products, and keep the reception area inviting.

The role requires strong communication, multitasking, and a friendly, professional demeanor; evenings and weekends availability is a plus. Competitive hourly pay and bonuses accompany a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency with computer systems and scheduling software.

Responsibilities

• Greet guests with a warm, friendly demeanor upon arrival.
• Assist guests with check-in and check-out processes.
• Manage booking appointments and handle inquiries in person and over the phone.
• Educate guests on services, products, and promotions.
• Maintain a clean, organized reception area.
• Handle transactions accurately and efficiently.
• Support fellow associates to contribute to a positive team environment.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Computer & scheduling software

Education

High school diploma or equivalent

Job description

European Wax Center, Inc. is hiring a Guest Service Associate to warmly welcome guests and ensure a smooth experience from arrival to checkout. You will manage appointments, answer inquiries, explain services and products, and keep the reception area inviting.

The role requires strong communication, multitasking, and a friendly, professional demeanor; evenings and weekends availability is a plus. Competitive hourly pay and bonuses accompany a comprehensive benefits package.