Guest Service Associate

Athena McKay LLC; Berkeley Heights (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Bonus based on performance

Job summary

European Wax Center Berkeley Heights is seeking a friendly Guest Service Associate to greet guests, respond to inquiries, and process transactions in a fast-paced front-of-house.

You will uphold high hospitality standards, collaborate with the team, and resolve guest concerns. Relevant experience in customer service or salon setting is preferred, and a reliable, professional appearance is essential.

Qualifications

• Prior experience in customer service, hospitality, or a guest-facing role preferred.

Responsibilities

• Greet and welcome guests in a warm, professional, and timely manner.
• Respond to guest inquiries, concerns, and requests with accuracy and enthusiasm.
• Process transactions, reservations, or check-ins efficiently and accurately.
• Maintain a clean, organized, and inviting front-of-house environment.
• Collaborate with team members to ensure seamless guest experiences.
• Resolve guest complaints or elevate issues to management as needed.
• Uphold company standards for customer service and hospitality at all times.

Skills

Customer service

Hospitality

Communication

Tools

POS system

Job description

Benefits:

• 401(k)
• Employee discounts
• Bonus based on performance

About the Role:

European Wax Center Berkeley Heights is looking for a friendly and motivated Guest Service Associate to join our team of ladies in Berkeley Heights, NJ! In this role, you'll be the face of our company, delivering exceptional experiences that keep guests coming back. If you thrive in a people-first environment and love making a difference, we want to hear from you!

Responsibilities:

• Greet and welcome guests in a warm, professional, and timely manner
• Respond to guest inquiries, concerns, and requests with accuracy and enthusiasm
• Process transactions, reservations, or check-ins efficiently and accurately
• Maintain a clean, organized, and inviting front-of-house environment
• Collaborate with team members to ensure seamless guest experiences
• Resolve guest complaints or elevate issues to management as needed
• Uphold company standards for customer service and hospitality at all times

Requirements:

• Prior experience in customer service, hospitality, or a guest-facing role preferred
• Salon experience preferred
• Must exhibit professional appearance and demeanor
• Must live within 15 mile radius of Berkeley Heights, NJ
• Strong verbal communication and interpersonal skills
• Positive, can-do attitude with a passion for helping others
• Ability to multitask and stay composed in a fast-paced environment
• Reliable, punctual, and professional in appearance and conduct
• Basic computer or point-of-sale (POS) system proficiency a plus
• Flexibility to work various shifts, including weekends and holidays

About Us:

EWC Berkeley Heights is a proud member of the Berkeley Heights, NJ community, committed to delivering outstanding service and creating memorable experiences for every guest we serve. Our customers choose us time and again because of the genuine care and attention we bring to every interaction. We foster a supportive, team-oriented workplace where employees are valued, respected, and encouraged to grow.