Guest Experience Specialist (Front Desk & Service)

Blount Partnership; Sevierville (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Vacation Pay

Medical Insurance

401(k)

Referral Bonuses

Job summary

Express Employment in Sevierville, TN is seeking a Guest Services Support to assist guests, handle check-in procedures, and resolve concerns. The role is paid at $16/hr with shifts from 9 AM–5 PM and 12 PM–8 PM, and weekend availability is required.

The position offers benefits including vacation pay, medical insurance, 401(k), and referral bonuses. Experience in guest services and strong computer skills are essential to deliver exceptional service.

Qualifications

• Guest services experience required (2-3 years).
• Comfortable with computer work.
• Exceptional customer service experience.

Responsibilities

• Manage and resolve customer concerns.
• Assist guests with check-in procedures ensuring that all required paperwork and payment.
• Arrange for services requested by the guest by working with other departments as appropriate.
• Act as telephone operator as needed.
• Promote services.
• Maintain accurate records.
• Additional clerical duties as assigned.

Skills

Guest services

Computer skills

Customer service

Job description

Express Employment in Sevierville, TN is seeking a Guest Services Support to assist guests, handle check-in procedures, and resolve concerns. The role is paid at $16/hr with shifts from 9 AM–5 PM and 12 PM–8 PM, and weekend availability is required.

The position offers benefits including vacation pay, medical insurance, 401(k), and referral bonuses. Experience in guest services and strong computer skills are essential to deliver exceptional service.