Guest Experience Specialist — Reservations & Front Desk

Aramark Correctional Services; Bowie (MD); On-site; USD 22,000 - 31,000; Full time

Job summary

Aramark Hospitality Worker II location in Bowie, Maryland focuses on guest satisfaction by assisting with reservations, guest needs, and issue resolution. The role involves handling cash, providing travel information, and ensuring a seamless guest experience across departments.

Required are prior guest services experience and excellent customer service skills, with strong verbal and written communication. This position emphasizes accuracy, organization, and a positive guest-focused attitude.

Qualifications

• Previous guest services experience required
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest services experience

Cash handling

Customer service

Interpersonal communication

Attention to detail

Job description

Aramark Hospitality Worker II location in Bowie, Maryland focuses on guest satisfaction by assisting with reservations, guest needs, and issue resolution. The role involves handling cash, providing travel information, and ensuring a seamless guest experience across departments.

Required are prior guest services experience and excellent customer service skills, with strong verbal and written communication. This position emphasizes accuracy, organization, and a positive guest-focused attitude.