Guest Services Associate - Front Desk & Reservations

Aramark; Bowie (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Aramark is hiring a Front Desk Worker at the Maryland Masonry Training Center in Bowie, MD. The role focuses on greeting guests, handling reservations, and delivering outstanding guest services in a fast-paced setting.

Responsibilities include managing reservations, assisting guests with travel information, and processing payments while maintaining a positive, customer-first attitude. Aramark offers benefits and supports professional growth in a dynamic hospitality environment.

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Customer service

Cash handling

Interpersonal skills

Verbal and written communication

Organizational skills

Job description

Aramark is hiring a Front Desk Worker at the Maryland Masonry Training Center in Bowie, MD. The role focuses on greeting guests, handling reservations, and delivering outstanding guest services in a fast-paced setting.

Responsibilities include managing reservations, assisting guests with travel information, and processing payments while maintaining a positive, customer-first attitude. Aramark offers benefits and supports professional growth in a dynamic hospitality environment.