Guest Experience Specialist – Personalize & Delight Guests (Monthly Bonus)

Build-A-Bear Workshop; Spokane (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Monthly bonus

Job summary

Build-A-Bear Workshop is hiring Bear Builder associates who deliver exceptional guest service while helping guests create personalized furry friends. You will engage with guests with enthusiasm, foster a warm atmosphere, and ensure satisfaction.

The role emphasizes adherence to brand standards, teamwork, and flexibility across busy retail environments. Ideally, candidates will have a high school diploma or GED, with an Associate’s degree in business or related field preferred.

Qualifications

• High school diploma or GED equivalent.
• Associate’s degree in business, management, or a related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Skills

Guest service

Teamwork

Communication

Flexibility

Integrity

Positive attitude

Calm under pressure

Education

High school diploma or GED

Associate’s degree in business, management, or related field

Job description

Build-A-Bear Workshop is hiring Bear Builder associates who deliver exceptional guest service while helping guests create personalized furry friends. You will engage with guests with enthusiasm, foster a warm atmosphere, and ensure satisfaction.

The role emphasizes adherence to brand standards, teamwork, and flexibility across busy retail environments. Ideally, candidates will have a high school diploma or GED, with an Associate’s degree in business or related field preferred.