Guest Experience Specialist — Monthly Bonus Eligible

Build-A-Bear Workshop; Peoria (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Monthly bonus

Benefits package

Job summary

Build-A-Bear Workshop is seeking a Bear Builder Associate to deliver exceptional guest service as guests design their personalized furry friends. You will engage with guests, create a warm atmosphere, and help ensure a memorable experience.

Duties include upholding brand standards and collaborating with the team during busy store hours. Ideal candidates have a high school diploma or GED, with an associate’s degree in business or related fields preferred.

Qualifications

• High school diploma or GED required.
• Associate’s degree in business, management, or related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions.
• Uphold operational excellence by consistently meeting brand standards and guidelines.

Skills

Guest service mindset

Team collaboration

Customer interaction

Flexible

Education

High school diploma or GED

Associate’s degree preferred in business/related field

Job description

Build-A-Bear Workshop is seeking a Bear Builder Associate to deliver exceptional guest service as guests design their personalized furry friends. You will engage with guests, create a warm atmosphere, and help ensure a memorable experience.

Duties include upholding brand standards and collaborating with the team during busy store hours. Ideal candidates have a high school diploma or GED, with an associate’s degree in business or related fields preferred.