Guest Experience Specialist – Overnight & Evening Shifts

Home2 Suites Plymouth; Plymouth (MN); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Personal Days Off

Bonus Plan

Holiday Pay

Referral Program

Wellness Day

Employee discount program

Zusammenfassung

Home2 Suites Plymouth is seeking a friendly Guest Service Representative to welcome guests and provide outstanding hospitality from check-in to check-out. You will assist with reservations, guest requests, and inquiries while handling payments and maintaining accurate records.

The role requires a welcoming, reliable team member who can work evenings, overnight shifts, weekends, and holidays as needed, delivering a consistent, exceptional guest experience.

Qualifikationen

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computer systems and reservation software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Aufgaben

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.

Kenntnisse

Customer service

Hospitality

Communication

Attention to detail

Reservation software

Jobbeschreibung

Home2 Suites Plymouth is seeking a friendly Guest Service Representative to welcome guests and provide outstanding hospitality from check-in to check-out. You will assist with reservations, guest requests, and inquiries while handling payments and maintaining accurate records.

The role requires a welcoming, reliable team member who can work evenings, overnight shifts, weekends, and holidays as needed, delivering a consistent, exceptional guest experience.