In-Store Guest Experience Specialist

Build-A-Bear Workshop; Florida; Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Build-A-Bear Workshop is seeking Bear Builder associates who are fun, easy-going, and team-oriented to engage with guests and help create personalized furry friends. You will provide exceptional guest service, maintain brand standards, and work with a friendly team in various mall environments.

A high school diploma is required; an associate degree is a plus, and a positive, flexible attitude is valued. As part of a dynamic retail environment, you will help guests craft memorable experiences,

Qualifikationen

• High school diploma or GED required.
• Associate’s degree in business/management preferred.
• Excellent guest service and communication skills required.

Aufgaben

• Provide exceptional guest service by assisting guests in creating personalized bears.
• Engage with guests with enthusiasm for the brand.
• Create a warm atmosphere and ensure guests leave satisfied.
• Uphold operational standards and brand guidelines.
• Work as a dependable and engaged team member.

Kenntnisse

Guest service

Team player

Dependable

Flexible

Ausbildung

High school diploma or GED

Associate’s degree in business/management

Jobbeschreibung

Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests, to create a unique and memorable experience.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
• Actively engage with guests demonstrating genuine enthusiasm for our brand
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
• Strong team commitment; be dependable, engaged, and helpful
  
  

Required Qualifications

• High school diploma or GED equivalent
  
  

Preferred Qualifications

• Associate’s (or higher) degree in business, management, or a related field
  
  

Behavioral Traits For Success

• Possesses a “How Can I Help” attitude
• Enjoys meeting and interacting with new people
• Dependable and flexible
• Models personal and professional integrity
• Naturally warm and fun-loving
• Ability to remain calm under challenging circumstances
  
  

Working Environment

• Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Lift > 25 pounds
  
  

Your Performance Will Be Measured On

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.

• Decision-making, judgment, and execution
• Ability to create an Experience First culture for guests and associates
• Achievement of assigned goals
• Consistent execution of operational standards
• Stakeholder feedback
  
  

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.